BASIC TICKET
What does it include?
- Barça Museum + Digital Audio
- Construction ViewPoint
Children under 14 years must be accompanied by an adult aged 18 years or more.
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In compliance with Law 34/2002, of July 11, on Information Society and E-Commerce Services (LSSICE), users are informed that the owner of this domain is Futbol Club Barcelona (hereinafter FCB or CLUB), whose head offices are at Avinguda Arístides Maillol, s/n, 08028 Barcelona, Spanish Tax Identification Code (CIF) G-08266298, included in the Registre d’Entitats Esportives (Registry of Sports Organisations) of the Generalitat de Catalunya (Government of Catalonia) as a sports club, with number 2.590, Volume 2, Page 295 of the Llibre de Registre d’Entitats Esportives (Log Book of Sports Organisations).
The object of these conditions for the use of the www.fcbarcelona.com website is to govern the free provision to the general public and FCB supporters in particular of access to sporting, institutional and social information, as well as information about the products and services offered by FCB, or by the CLUB’s third party suppliers and/or collaborators, that could be of interest to the user.
The user is subject to policies and conditions as applicable at the time that they use this website, unless, by law or by decision of the competent body, retroactive changes have to be made to said policies or conditions. In this regard, FCB reserves the right to make, at any time and with no need for advance notice, any modifications or updates to the information contained in the website, or to the configuration or presentation of the same, or to the conditions for access. Users are therefore advised to assiduously review the conditions determined by this legal notice.
The mere use and exploration of this website, as well as requests for information and, if appropriate, registering or contracting certain products and/or services (e.g. purchase of tickets for sports events), supposes acceptance as a user, and without reserve of any nature, each and every one of these general conditions for access and use and, if relevant, registration and contracting.
The CLUB does not guarantee the inexistence of interruptions or errors in access to the website or its content, or that the same is free from viruses, or any other elements that could cause alterations to the user’s computer systems. FCB shall do all that it can to correct errors and re-establish communications, as long as this is possible and that the repair work is not difficult to perform, as soon as it receives notice of said errors, disconnections or outdated content.
The CLUB shall not be held responsible for damages that may arise from interferences, omissions, interruptions, computer viruses, defects and/or disconnections in the operation or in the operative functions of this electronic system or the user’s computer devices or equipment, for reasons beyond the control of FCB, that prevent or delay the provision of services or web browsing, or delays or blockages in the use caused by deficiencies or overloads of the Internet or other electronic systems or similar, or the impossibility of providing service or allowing access for reasons not attributable to the CLUB, due to the user, third parties or force majeure.
If at any time there should be any error in the information contained in the website, this will be corrected immediately. Likewise, some of the website’s content may, at times, be provisional information.
The texts, images, logos, identity symbols, sounds, animations, videos, source codes and other contents included in the website are the property of the CLUB, or in certain cases it has the right to use and exploit the such content, and in such a regard, these are works protected by applicable national and international legislation regarding intellectual and industrial property as applicable at any time. Therefore, the total or partial exploitation of any of the content (text, “logo”, images, designs, etc.) that appear on the FCB website, as well as any copying, reproduction, adaptation, modification or transformation of the content of the website is strictly forbidden unless this is with prior approval from the CLUB, which, under all circumstances, must be express and written.
Among its content, the FCB website includes links to other websites managed by third parties in order to facilitate access by the user to associated information on the Internet. However, the CLUB shall not be held responsible for the existence of links from third party websites to other websites that are not associated to FCB. The links provided on the CLUB website are provided to the user of the FCB website for informative purposes, but under no circumstances does this imply that the CLUB is a guarantor of, or a party offering, any services and/or information that might be offered by third parties via these links.
In relation with the aforesaid, FCB shall not be held responsible for any of the services and/or information that are provided on any website that links to its own website. The CLUB does not control or exercise any kind of supervision when a link is included on the www.fcbarcelona.com website. However, the use of links to other websites does not suppose, in any way, any responsibility or appropriation of the content of the same, and it may not be understood that there is any form of supervision or appropriation of any changes or information regarding the same. FCB advises visitors to said other websites to read any legal conditions that are presented on the aforesaid websites.
The inclusion in websites that do not belong to the CLUB of hyperlinks for advertising, commercial or association purposes that allow access to the FCB website without its prior and express consent and/or authorisation is strictly prohibited. In whatever case, the existence of hyperlinks on websites that do not belong to the CLUB does not imply in any way the existence of commercial, trading or any other relation with the owner of the website that creates the hyperlink, or any acceptance by the CLUB of its contents, opinions or services.
FCB accepts no responsibility for any damages that may be caused due to:
Access to the www.fcbarcelona.com website is voluntary. In general, the user agrees to use the website, and the contents and services that it offers, in a diligent, correct and lawful manner, and to comply with the present general conditions, and any special notices or instructions for use contained in the same and the demands of good faith, exercising due diligence and abstaining from using the website in any way that could prevent, damage or deteriorate the normal operability of the same, or the rights and duties of FCB, its suppliers, other users and, in general, any third party. Minors may not access or use the website without the express consent of their parents or legal guardians.
Specifically, when using the www.fcbarcelona.com website, the user agrees not to:
In compliance with applicable legal dispositions, users’ IP addresses shall be stored for the legally determined period of time, in order to be able to detect compliance with applicable legislation by users. Should content be published or should comments be made that could be considered breaches or felony, the website’s administrators may block, track, or delete any content or message in accordance with the aforesaid criteria.
Generally, the use of the website’s services does not require prior registration or subscription by users. However, there are services, such as entry for competitions, draws and games, or subscriptions for newsletters, etc. where it is necessary to register as a web user. This registration shall be conducted as expressly indicated in the service and the data provided will only be used for the purposes and under the guarantees as indicated in the legal notices contained in the registration forms or instructions.
For said purposes, the user must provide information that is their own, correct, truthful and licit as requested on the user registration form, and must keep this information up to date. The user shall be the only party held liable for any false or imprecise statements that are made. Therefore, FCB shall not be held responsible for the veracity or exactness of the data provided by users.
Moreover, if as a consequence of this registration, a user is given a specific user name, code and/or password, this user agrees to make diligent use of the same and to keep it secret, maintaining custody over the same, as they are considered to be of a personal and confidential nature, and the user agrees not to transfer use of the same to third parties, neither temporarily nor permanently, and not to allow access by other persons. The user shall be responsible for the use of the services by any illegitimate third party of a password as the result of non-diligent use or loss of the same by the user.
The CLUB shall ensure at all times that the principles regulated by applicable legislation regarding the protection of data of a personal nature are upheld, only making it compulsory for data to be provided that is essential in order to offer the website’s services and guaranteeing at all times the adequate measures to ensure security and integrity in accordance with the legal requirements for each type of file.
In no case is FCB responsible for any of the types of circumstances listed hereafter, which serve as examples for illustrative purposes only, or for any damages that may be derived from the same, against which it cannot and is not obliged to provide a guarantee: a) Possible security errors that may be produced as a result of using virus infected computers; b) the use by third parties of elements belonging to the CLUB that lead to confusion of identity; c) breach of industrial and intellectual copyright by third parties; d) incompliance by third parties that may affect the users of the FCB website; e) the website or any of its services not working properly for causes not imputable to the CLUB; f) consequences derived from a malfunctioning browser or the use of outdated versions of the same.
FCB shall not be held responsible for breach by its users of the conditions in this legal notice, or for the use of the services and contents accessible via this website. Any damages that might be caused by a user adopting the personality of a third party in any communication made via this website shall be the responsibility of the person who did so, as the CLUB cannot control the authenticity of contents or information provided by users of the website.
The User may send to FC BARCELONA its personal data on different forms incorporated in the website for the said purposes. Said forms include the corresponding privacy policy where the treatment of the user’s personal data is reported, along with the purposes of the treatment, how rights may be exercised, etc.
In any case, if you have any doubts or queries about the treatment of personal data by FC BARCELONA, you may contact our Data Protection Delegate by writing to the postal address indicated in the following section, for the attention of the “Delegado de Protección de Datos”, or by sending an email to dpo@fcbarcelona.cat
For any suggestion, query, complaint or claim, users may contact FCB via any present or future communication channels as determined at any time, such as:
FCB declares that in order to improve and facilitate browsing, the www.fcbarcelona.com website uses devices for implanting cookies and IP storage. This cookie is a file that is deposited in the user’s system, and which is used to make it easier to browse the website (a cookie cannot contain a virus or be run, because it is not an active file). This cookie can only be read by the Club and by the user, and can be deleted by accessing the browser options.
The current conditions are to be governed by applicable Catalan, Spanish and International legislation.
Should any conflict or discrepancy arise with regard to the interpretation or application of these legal conditions, the courts or tribunals that, if required, shall handle the case shall be those stipulated by legally applicable legislation regarding matters of competent jurisdiction, with regard to end consumers, in the place of compliance with the obligation or the user’s home address.
If the user should abide outside of Spain, or if the case consists of a transaction performed by a company, both parties shall be subjected to, and expressly renounce any other jurisdiction that could correspond to them, the Courts and Tribunals of Barcelona (Spain).
4. ADDITIONAL CONDITIONS FOR THE PURCHASE OF THE "CIUTAT ESPORTIVA JOAN GAMPER TOUR" PRODUCT
The rules set out in this section will only apply to you if you have purchased this specific product:
"CIUTAT ESPORTIVA JOAN GAMPER TOUR" - The purchase of tickets for this product includes:
Round trip in private coach from Spotify Camp Nou to Ciutat Esportiva Joan Gamper.
Access to a guided Corporate Tour to the Ciutat Esportiva Joan Gamper and Facilities in a group, maximum of 25 people.
Access to the spaces used by the first football team.
Visit to the Estadi Johan Cruyff.
Tickets for a visit on the FC BARCELONA Immersive Tour around the FC BARCELONA facilities located on Arístides Maillol street in Barcelona.
4.1 Through the Website and the App, the BUYER can purchase the exclusive visit service called “CIUTAT ESPORTIVA JOAN GAMPER TOUR”; this type of visit has a number of special features:
The Tour dates and times are subject to the availability of the Ciutat Esportiva itself, so no modification or alteration of the schedule planned for the visits is permitted. Furthermore, these visits do not take place on a regular timetable, they are only scheduled and organised by FC BARCELONA on the days and times when the facilities are available to visit.
The reservation made by each BUYER through the Website is subject, in addition to these specific conditions, to the general conditions and, therefore, all of these conditions are applicable.
4.2. Information on the acquired event.
All the information necessary to enjoy the event is detailed in the product description that appears both on the Website and in the confirmation e-mail that will be sent to you by FC BARCELONA. This e-mail will detail: the meeting point, the date and the time when you should be picked up by the transportation service.
FC BARCELONA will provide the BUYER by e-mail with proof of purchase or a reservation voucher for the contracted service so that the BUYER can present it to the accredited personnel for the purposes of validating their ticket and being able to access the purchased Tour.
The BUYER must be punctual and appear at the meeting point at the time and date indicated on their voucher, since the event is scheduled to start at a specific time and it is not possible to modify the start time.
Remember that the bus will be at the pick-up point and the maximum waiting time will be 15 minutes. After that time, the bus will leave for its destination and the BUYER will lose his or her right to participate in the activity, without having the right to the refund of any amount. The round trip transfer is included in the service and except under verifiable circumstances due to force majeure that makes said transfer impossible, it is mandatory for the BUYER to use this service; as a result, access to the Ciutat Esportiva facility and the guided tour may be denied to anyone who does not use this means of transport. Keep in mind that the transport is part of the contracted experience and also guarantees the safety and control of all participants.
4.3 Complementary Transport Information:
There are no extra charges for luggage: The prices established on the FC BARCELONA Website are final and do not have any supplement for carrying luggage, as long as it can fit in the reserved vehicle. The price indicated on the Website is per person.
Private service: The transfer service offered by FC BARCELONA is private, so the vehicle can only be used by the BUYER and those who have contracted this service.
Vehicle seats: The number of seats indicated on the Website is the maximum number of people who can travel in the vehicle, besides the driver. Please note that children occupy a space just like adults.
Responsibility for the transfers: Notwithstanding the provisions established under Point 5.5., the BUYER understands and accepts that this service is carried out through the transport company specifically designated by FC BARCELONA for the provision of said transport service, with it being the only party responsible for the transfers to the Ciutat Esportiva, thus making FC BARCELONA exempt from any liability derived from these transfers.
4.4. Cancellation policy.
In compliance with the provisions of both Directive 2011/83 of the European Union, and Article 103 of Law 3/2014, of 27 March, which modifies the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, the acquisition of the CIUTAT ESPORTIVA JOAN GAMPER TOUR Product is a recreational activity scheduled with a specific date and time, so it is expressly excluded from the right of withdrawal by consumers and users.
4.5.- Liability disclaimer
Notwithstanding the above, FC BARCELONA wishes to expressly state for the record that it will not be liable to the BUYER for:
Delays or errors committed by the BUYER related to arrival at the event meeting point on the date and time specifically chosen from among those available.
Cases in which the guide/driver denies the BUYER access to the event when the BUYER does not have the corresponding voucher printed on paper and/or downloaded on a mobile phone.
Any damages that the BUYER may suffer during the transfer and that will correspond in all cases to the bus company hired specifically to carry out the transportation service.
The missing of flights, trains, buses or any other means of transportation, as a consequence of the duration of the event being extended for any reason. The BUYER is solely responsible for knowing the departure time of his/her flight/train/bus and matching it with the timetable of the indicated event.
The loss, for any reason, of luggage or personal belongings that may have been deposited in the transport vehicle, given that the company in charge of transport is responsible for any incident that might occur inside the vehicle.
4.6 Express prohibition on image capture
Neither the BUYER nor any of the accompanying persons may capture images of any kind and therefore may not use, publish or/or disseminate photographs for promotional or any other purposes.
Unless expressly authorised by the guides responsible for the visit, the taking of photographs in which FC BARCELONA workers appear (employees, technical staff, players, etc.) is strictly prohibited and may be grounds for expulsion from the facilities.
4.7 Rules of Conduct
Under all circumstances, the rules of conduct detailed in Section 7 of these General Conditions will apply to this product.
FC Barcelona informs the buyer that, during their visit to the Museum, the Ciutat Esportiva Joan Gamper, as well as other FC Barcelona facilities, it may carry out its own commercial activities that may involve the recording of images on the premises and, consequently, this may involve the incidental capture of the buyer's image during said activities.
By purchasing this/these ticket(s), the purchaser consents to and accepts the fact that their image may be captured in a manner by FC BARCELONA, and/or third parties authorised by it, in the development of said activities, as well as allowing it to be used, as part of the content recorded in each case, through their disclosure and communication through any means, channel, support or format, in any territory and for an indefinite period, either directly or through third parties authorised by FC BARCELONA.PRIVACY POLICY – BARÇA FANS
At any time you may revoke your consent to any of the uses of data indicated above.
Likewise, you may exercise your rights of access, rectification, deletion, opposition, limitation or portability through written communication addressed to Avda. Aristides Maillol, S/N, 08028, Barcelona (Spain), with the reference “Personal Data”, or by email to proteccio.dades@fcbarcelona.cat
If you have any questions about how we process your personal data, or about any other issue related to the matter, you may contact our Data Protection Delegate at Avda. Aristides Maillol, S/N, 08028, Barcelona (Spain), with the reference or for the attention of the “Delegado de Protección de Datos”, or by email to the address dpo@fcbarcelona.cat.
Additionally, you may file a claim to the competent Governing Authority if you consider FC Barcelona to have processed your data in breach of this Privacy Policy or any other applicable regulations.